Services

  • Multiple Contact Channels:

    • Phone Support: Clients can reach Laura Soft-care’s customer service team via a toll-free phone number for immediate assistance.
    • Email Support: For less urgent inquiries or detailed questions, clients can contact the team via email and expect a response within 24-48 hours.
    • Live Chat: The company’s website features a live chat option for real-time support during business hours, allowing clients to get quick answers to their questions.

  • Dedicated Customer Service Team:

    • Personalized Support: Laura Soft-care has a dedicated team of customer service representatives who provide personalized assistance to clients. They are trained to handle inquiries, resolve issues, and offer product recommendations tailored to
      client needs.
    • Availability: The support team is available during business hours from Monday to Friday, ensuring prompt and efficient service.

  • Comprehensive FAQs Section:

    • Common Questions: The FAQs section on the Laura Soft-care website addresses
      a wide range of common questions related to products, ordering, shipping, returns, and more.
    • Easy Navigation: The FAQs are organized by categories, making it easy for clients to find the information they need quickly.
    • Regular Updates: The FAQ section is regularly updated to include the latest information and address any new common inquiries from clients.

Contact Information

  • Phone: 1-541 731 9167 / 1-541 731 1394
  • Email: support@laurasoftcare.com
  • Live Chat: Available on the Laura Soft-care website during business hours

Additional Support Services

Order Tracking

Clients receive tracking information via email once their order has been shipped.
They can also track their orders directly through the Laura Soft-care website by
entering their order number.

Return and Exchange Policy

  • Hassle-Free Returns: Laura Soft-care offers a straightforward return policy for
    defective or unsatisfactory products. Clients can initiate returns through the
    website or by contacting customer service.
  • Exchanges: Clients can easily exchange products if they received the wrong item
    or need a different size/type.

Product Information and Recommendations

  • Detailed Product Descriptions: Each product on the Laura Soft-care website
    includes comprehensive descriptions, ingredient lists, and usage instructions.
  • Expert Recommendations: The customer service team can provide expert
    recommendations based on specific client needs, ensuring that hotels and resorts
    receive the best-suited amenities for their guests.

Account Management

Clients can manage their orders, track shipments, and update account information
through the Laura Soft-care online portal. This self-service option provides
convenience and easy access to important information.

Feedback and Improvement

Laura Soft-care encourages clients to provide feedback on their products and
services. This feedback is used to continuously improve their offerings and
customer experience.

By offering a robust support system with multiple contact options, a comprehensive FAQs section, and dedicated assistance, Laura Soft-care ensures that their clients receive the help they need promptly and efficiently. This commitment to customer service enhances client satisfaction and fosters long term partnerships.

General Information

What is Laura Soft-care?

Laura Soft-care is an American-based company specializing in providing high-quality, eco friendly amenities to the hospitality industry, including hotels, resorts, and other lodging facilities.

Where is Laura Soft-care located?

Laura Soft-care is headquartered in Happy Valley, OR USA.

Products

What types of products does Laura Soft-care offer?

Laura Soft-care offers a wide range of products, including biodegradable toiletries, organic bedding, towels, bamboo toothbrushes, refillable containers, high quality soap, shampoo, conditioner and other sustainable in-room amenities.

Are your products eco-friendly?

Yes, all of our products are designed with sustainability in mind. We use natural, organic, and biodegradable materials whenever possible to minimize environmental impact.

Can I customize the products with my hotel's branding?

Yes, we offer customization options for many of our products. Please contact our customer service team for more details on customization options.

Ordering and Shipping

How can I place an order?

Orders can be placed through our website, by phone, or by contacting our customer service team via email.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and bank transfers.

What are your shipping options?

We offer standard, expedited, and same-day shipping options. Delivery times vary based on the shipping method selected and the destination.

Do you ship internationally?

Currently, we primarily focus on the U.S. market. However, we are exploring options to expand our shipping services internationally. Please contact us for more information.

How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can also track your order directly through our website by entering your order number.

Returns and Exchanges

What is your return policy?

We offer a hassle-free return policy for defective or unsatisfactory products. Returns can be initiated through our website or by contacting customer service. Products must be returned within 30 days of receipt.

Can I exchange a product?

Yes, if you received the wrong item or need a different size/ type, you can exchange products by contacting our customer service team.

Customer Support

How can I contact customer support?

You can contact our customer support team via phone, email, or live chat on our website. Our support team is available during business hours from Monday to Friday.

  • Phone: 1-541 7319167 / 1-541 7311394
  • Email: support@laurasoftcare.com
  • Live Chat: Available on our website during business hours

What are your business hours?

Our business hours are Monday to Friday, 9:00 AM to 6:00 PM (PST).

Sustainability

How does Laura Soft-care ensure sustainability in its operations?

We prioritize sustainable sourcing, use eco-friendly materials, and implement energy efficient practices in our operations. We also participate in carbon offset programs and promote waste reduction strategies.

Do you offer any programs to help hotels reduce their environmental impact?

Yes, we provide resources and support to help our clients implement sustainable practices, such as bulk purchasing options, refillable dispenser systems, and educational materials on sustainability.

What certifications do your products have?

Many of our products are certified by recognized eco labels such as GOTS (Global Organic Textile Standard) and Fair Trade, ensuring adherence to high environmental and social standards.

If you have any additional questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help!